Jameco is a favorite company for buying computer parts. However, my most recent order experience was similar to playing pinball, with me, on hold as the ball. I was bounced through several different recordings, finally reached a sales rep after 10 minutes of waiting, only to be cut off. Gritting my teeth, I placed the call again and immediately got through to a helpful rep who had the order done within 3 minutes, including some additional explanation and research. This is why customers still order over the phone, and why we should insist on decent service.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s