Jameco is a favorite company for buying computer parts. However, my most recent order experience was similar to playing pinball, with me, on hold as the ball. I was bounced through several different recordings, finally reached a sales rep after 10 minutes of waiting, only to be cut off. Gritting my teeth, I placed the call again and immediately got through to a helpful rep who had the order done within 3 minutes, including some additional explanation and research. This is why customers still order over the phone, and why we should insist on decent service.

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