author Ilona Bray J.D.
Client fees have been studied and agonized over in all sorts of contexts, but one conclusion comes through loud and clear: Except when you are dealing with the truly indigent, it’s better to charge fees for services than to give them away. For one thing, clients tend to think more highly of services they’ve piad for. Things gotten for free are seen as throwaways–as evidenced by the phrase I and others heard while prividing immigration law advice at a free clinic, “Thanks but do you think I need a real lawyer now?” Later, I learned another valuable lesson: Clients who have paid even a modest fee are more likely to keep their appointments and actively participate in problem solving.
This is another great book from Nolo Press.