Chron This Week: Another vote for Network Neutrality

Well, actually, it is Chron Last Week… I’ve not been keeping current..there are still a few more Chrons in the pile on my desk.

But in the April 19th issue, there is a nice short article about network neutrality.

Proponents of so-called network neutrality argue that all data traveling over the Internet should be treated the same way, no matter which companies’ networks deliver it. They say phone and cable companies should not offer better service–faster speeds or dominant Web placement, for example–to companies that they are affiliated with or that are willing to pay extra. Many communications companies, however, argue that a federal law requiring network neutrality would impede their ability to attract financial investors for expansion of Internet services.

They cite a web address which outlines the case for network neutrality and another web site which opposes network neutrality.

Erasing your Hard Drive – Really

How to REALLY erase a hard drive by Robin Harris

Who Knew? Turns out there is a way to do a full erase on a hard drive already built into the firmware on the drive.

So what’s the magic?
Something called Secure Erase, a set of commands embedded in most ATA drives built since 2001. If this is so wonderful, why haven’t you heard of it before? Because it’s been disabled by most motherboard BIOSes.

Secure Erase is a loaded gun aimed right at all your data. And Murphy’s Law is still in force. But hey, if you’re smart enough to read Storage Bits, you’re smart enough to not play with Secure Erase until you need to.

I use Boot ‘N Nuke myself, which he also mentions.

Email Advocacy Tools

We’re winding up the fifth season of the year, mud season, the period after the snow melts, and before the ground dries out a little, in spite of April showers. In our neck of the woods, this also means legislature season, when the part-time Vermont legislature goes at it hammer and tongs for the first five or so months of the year. They are supposed to be finished in a couple of weeks, but the session often slides till the end of May and even into June.

I’ve been paying more attention this year, because somewhere buried in the budget bill H0347, (that means the bill orginated in the House of Representatives) between Section 218 and Section 224, is an appropriation for the Vermont Software Developer’s Alliance. This group, which has been running on volunteer power for almost three years, now wants to hire an executive director, and we have crafted a message about workforce development and job creation which seems quite compelling. More on the vtSDA some other time, maybe.

But tracking the progress of our budget line item on the Vermont Legislature web site has proved challenging. The first problem are the search screens. If you know the bill number, you are in good shape, but if not, you can attempt a keyword search.The application, apparently written using Macromedia ColdFusion, (based on the .cfm extension of the web pages), seems snappy, but rudimentary. But it is a good start.

Virtually all senators and representatives use eMail. You can also call the Sargeant-At-Arms at the statehouse, I gather this is sort of a concierge, and they will write down a phone message on a pink slip of paper which will then be delivered by a fifth grader (yes…a the state version of a congressional page) to the legislator on the floor. You can even eMail the S of A, and they will print out the eMail and send it along with the pink slip for delivery. And you send copies to multiple legislators. For some reason, this quaint process reminds me of the X-ray wallah in India. If you have a bone fracture, you can get an X-ray from a guy with a portable X-ray machine on the street in Mumbai. You get your film, and then you go to the doctor to get your broken bone seen to.

So then, you track down the eMail addresses and phone numbers of those representatives to whom you wish to contact directly. Many, maybe most, won’t respond to eMail or return phone calls unless you are a constituant from their district. But, if they did…

The Vermont Public Interest Research Group uses an application from Capital Advantage which allows them to set up “action alerts”, with talking points, which then will walk you through the process of creating an eMail for your legislators. You can, of course also put in your own text.

Monthly Introduction May 2007

Welcome to Tech for Non-Profits, the unplugged version of Microdesign Consulting. Part lab-notebook, part brain-extension, it is a repository for new and half-baked ideas that we run across as we provide software and database development, network support, and R&D for a growing list of clients in education, health care and non-profit organizations.

Occasional features include Tech Friday, which may include code(!), our (mostly) annotated VoIP resource guide, Stuff That Works for hardware and software items that have passed the Five Minute Test, and Chron This Week, which is synopsis of technology articles of interest in the Chronicle of Philanthropy. Topics on grantwritng and fundraising appear as we seem to have one or more grant application in progress most of the time.

Comments and suggestions are welcome. They are moderated, so will show up shortly after you add them.

Technology Transfer: From University to the Marketplace

The State Science and Technology Institute is a source of white papers and resources for background material about technology transfer. I’m about mid-way through their Resource Guide for Technology-based Economic Development. They also have a searchable database for whitepapers and guides. You can search by keyword and country or state.

The Small Business Innovation and Research program (SBIR) has been effective for Microdesign as well as our state’s Experimental Program to Stimulate Competitive Research (EPSCoR) program. Together these two programs provide funding in “phases”:

Phase 0 – EPSCoR – $10,000
Phase I – SBIR – $100,000
Phase II – SBIR – $750,000

Each phase depends on help from the previous phase, and the assumption is that each combination of phases 0-3 consists of a single technology product or service, probably funded by a single federal agency.

Much of the SSTI discussion is about synergies between research universities, a skilled workforce, availability of venture capital, and an attractive working environment. Think Silicon Valley, Boston’s Route 128 and the Research Triangle of Raleigh-Durham. Can this be replicated on a smaller scale in other places? Think Burlington Vermont, Portland, Maine, and Albany New York.

AT&T Excelerator Grants

For non-profits within the AT&T service area (and the former Bell South), AT&T has annouced their 2007 Excelerator Grant program. According to the announcement, most of these are funded at the $5000 level. This year the program will distribute 9 million dollars to “help local nonprofit organizations integrate technology into their operations and community outreach.”



Deadline is May 4, 2007

American Power Conversion Support – Not

Same old story.

I’ve purchased thousands of dollars worth of APC uninterruptible power supplies over the years, I really like them, and consider this to be a default brand.

But two-three years after purchasing one, you need to consider replacing the batteries. The consequences of not replacing the battery smell bad; when the battery cells break down, circuits get shorted out, and you get a burning smell.

So…latest and greatest is one we purchased three years ago from Dell. Turns out it is an APC 2U rack mount Smart UPS, with a Dell part number. The “replace battery” light has gone on. After some investigation, the online manuals suggest that this happens two months or so before the battery needs to be replaced.

My first attempt to order a replacment from PC Connection fails. I got the 1400 VA size correct, but a 2U UPS has skinny little batteries that lie on their side, and they are actually enclosed in a sort of drawer that slides out of the UPS.

Like the good citizen I am, I attempt to use APC’s web-based tools to determine the correct part number and item. (When you are ordering batteries to be shipped, the cost adds up.) How is the the customer experience screwed up? Let me count the ways.

1. Even though this is a recent unit, the model number does not appear on the web site.
2. Even though the model number starts with DL (for Dell…get it?) the model number does not appear, although there are several other similar part numbers.
3. If you try to send an eMail, through the form, the eMail form bombs
4. If you try to to the “online chat”…the chat doesn’t work (nobody is at home…even during both normal business hours eastern time, as well as evening hours and weekends eastern time.
5. After you try the chat, and it says nobody is available to chat, the third time finally allowed me to send an eMail.
6. To India. The kind person was sorry, but he wasn’t able to answer my question, but he would send this to his supervisor.
7. Who didn’t exist, or didn’t write back, or whatever… (I waited a week).

The story does have a happy end, and a suggestion.
Avoid steps 1-8 ENTIRELY. Just call the battery replacement hotline at 1(800)300-7141. Within five minutes, a cheerful, competant person will tell you that the thing you are looking fir is called an RBC-24. with a suggested retail price of $259.95 (Although it did take a few minutes because he said “the system is slow today”.) Bingo.