Better than eMail: Slack for Workgroup Communication

We’re slacking off here at our non-profit organization, having discovered Slack, a cloud-based communication application that combines the functions of eMail, chat, a bit of artificial intelligence (called the Slackbot), and the ability to exchange transactions with a growing number of third-party applications including the Trello project manager. Slack solves the problem of team communication for specific topics or projects.

Let’s say you are launching an e-Shop. You have the web developer, the graphic designer, the photographer, the shop manager, the back-end developer and the testers working on the project. You have calendar schedules, product photos, text copy, html and .css files all in half-a-dozen sites and places; Google Drive, Trello, your calendar, the file server, the production web site, and the sandbox web site. All this is glued together using eMails with copies to the team… each person has their own copy of the email (you hope), and relevant attachments or links to files on Google Drive, Dropbox,  your web server, or your file server. Its all a bit diffuse, and if anyone wanted to come up to speed on the whole project, then it would probably be pretty tough, because everything about the project isn’t in one place.

Nine years ago, I was using Basecamp for several projects including grant applications. I have used Basecamp for many years, and sung its praises for writing grants, which is by nature a collaborative process with multiple players. About 2012, Basecamp got a major upgrade which seemed to break my workflow and processes. So, I started looking around at the alternatives, and there are a bunch.

The basic unit of Slack is the team.

Teams can create channels. Channels can be for a single department, or a single project. So, for our team we created a channel for each department:

  • creative
  • development
  • admin
  • it
  • programs
Departments store their ongoing conversations within their channels. These are things that might have been communicated via eMails and attachments.  Slack can store text in a couple of structured ways; you can have a message, a snippet, or a post. A message is a simple unformatted text message similar to a chat message. (You can include emoticons). A snippet can be formatted for programming code. Finally, a post is similar to a blog post, it includes a title, and allows formatting
with fonts and bullets.

For current projects that cross individual departments, we created specific channels.

  • eStore-Launch
  • XYZ Grant Application
  • 2015 Audit
Team members can be part of any channel, and you can invite guests who are external to the team to participate in an individual channel.  
This would all be pretty spectacular on its own, but one of the strengths of Slack is the ability to integrate with other third-party applications. We are using Slack with Trello, so that any changes made on a Trello project, get reflected in the appropriate Slack project. The integration results in what amounts to a major enhancement of both applications. 
Slack is free for basic functionality, and maybe all you ever need. Worth a look! 
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2 thoughts on “Better than eMail: Slack for Workgroup Communication

  1. Jodi Lane

    Lawrence, I thank you for validating my Trello and Slack intuition… email is driving us crazy at our very small non-profit (www.festivalbeach.org). Only I don't have the bandwidth or skills to really get us set up and have some training. Would you know where to point me to to find some kind young soul to help us get it all working together? I just tried Craigslist but to no avail.

    Thanks!

    Like

    Reply

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